Returns

All returns must be received within 15 days of purchase. Grommet Machines or Dies that are defective due to material or manufacturing defects will be accepted for return/replacement during the warranty period. The TIDY Pneumatic grommet machine, the PMS 060 Pneumatic grommet machine, and the Stimpson 479 grommet machine are subject to a 20% restocking fee and must be returned securely packaged in the original box/packaging. Only unopened bags of grommets can be returned. Any order being returned that was initially shipped by BuyGrommets.com with the Free Shipping option will be credited minus the actual shipping and handling cost paid by BuyGrommets.com. We do not pay the shipping costs for a return. A Return Material Authorization number and instructions will be emailed to you within 24 - 48 hours. Returns will not be credited without a Return Material Authorization number.

Please click this link Returns or click the Returns link at the bottom of the website. This will open your order history and allow you to request a Return Merchandise Authorization (RMA) number and return instructions will be emailed to you within 1 to 2 business days.

We reserve the right to refuse any return based on the following:

- We will not accept the return of used products. Items must be in new/unused condition when received back.

- Bags of Grommets that have been opened.

- Items returned more than 15 days after purchase

- Items returned without a RMA (Return Merchandise Authorization) number

Defective Items

Any item that is defective due to material defect or manufacturer defects will be accepted for return or replacement. All defective product claims must be within 7 business days of receipt. Please complete the form below to request a Return Merchandise Authorization (RMA) number or to make arrangements with one of our customer service representatives to have the defective item picked up and a replacement item shipped to you.

Damaged Items
BuyGrommets makes every effort to ship items securely packaged. In the event you receive a damaged item, please contact us within 2 business days of receipt (772-388-9691). Our customer service representatives will make arrangements to have the damaged item picked up and a replacement item shipped to you.

If you have questions or need additional assistance, please call us (772-388-9691) and one of our representatives will be glad to help.